[Remote] Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a company dedicated to making a real difference in people's lives through a results-driven culture. They are seeking a Customer Service Associate to support customers through the claims process, providing assistance and guidance during their time of need while working remotely.ResponsibilitiesResponds to inbound telephone inquiries in a Claims Contact CenterInitiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third partiesProvide customers with an explanation of the claim processMay authorize services such as road side assistance and rental carsResponsible for efficient and accurate completion of customer inquiries regarding the status of existing claimsEnsures all customer interactions are clearly and accurately documented in the claim fileMaintains job knowledge through intermittent training/learning and incorporates new information into daily tasksSkillsMust reside within 50 miles of the designated Farmers corporate office for each locationStrong verbal communication and active listening skillsProficient in both written and spoken EnglishAssumes personal accountability for actions and outcomesPossesses flexibility to work in a fast paced, dynamic environmentStrong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneouslyAbility to troubleshoot connectivity issues, if neededTyping speed of at least 30 WPM with 90% accuracyHigh School Diploma or equivalent requiredCustomer service experience is highly preferredRemote contact center experience is a plus, but not requiredBenefitsBonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceCompany OverviewThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Woodland Hills, California, USA, with a workforce of 10001+ employees. Its website is http://www.farmers.com/careers/corporate.