[Remote] Customer Service Associate Job Details | NTT DATA Services

Note: The job is a remote job and is open to candidates in USA. NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation. They are currently seeking a Customer Service Associate to join their team, responsible for providing front-line phone customer service to policyholders and resolving inquiries related to insurance policies.ResponsibilitiesPrevious insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claimsDesignated quiet area to complete calls while working from homeProviding front-line phone customer service to policyholders, beneficiaries, agents, and internal customersEnsuring customer satisfaction and strive to meet service standardsA typical day will likely involve fielding between 75 to 100 callsCommunicating effectively and professionally with both internal and external customers to resolve questions and issuesDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the teamCollaborating with management or other team members as appropriate to proactively address service issues and concerns6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office settingSkills6 Months experience in an office environment6 Months experience using a computer with Microsoft Windows PC applications6 Months of Work from home environmentHigh school diploma or GED6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office settingMust Pass Drug screenMust Pass a background check with Education check and employment verification checkRequired schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be requiredNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication processTo work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technologyEmployees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environmentThe workspace must be a permanent, unencumbered location used daily for workEmployees must work with minimal distractions that do not interfere with business operations or service deliveryEmployees must work from the same location consistently unless prior approval is obtainedPrevious insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claimsBenefitsCompany benefits including medical, dental, and vision insurance with an employer contributionFlexible spending or health savings accountLife and AD&D insuranceShort- and long-term disability coveragePaid time offEmployee assistanceParticipation in a 401k program with company matchAdditional voluntary or legally required benefitsNTT DATA will provide a computer and headset for remote workCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.