[Remote] Customer Service Associate II - National General

Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, specializing in various insurance products. The Customer Service Associate II is responsible for providing quality customer service through high volume inbound calls, assisting borrowers and agents with property insurance inquiries, and ensuring customer satisfaction.ResponsibilitiesCross trains to assist with borrower follow upsAssists answering questions in the help deskMeets and maintains availability standards, schedule adherence and attendance guidelinesUpdates records and note system as requiredDisbursements of Property Insurance PremiumsHandles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiriesDelivers timely, accurate customer service ensuring the highest level of satisfactionSkillsHigh School Diploma or GED0-2 years experienceBusiness SupportClient FacingConsumer ProtectionQuality Control (QC)Service DeliveryHigh School Diploma or GED0-2 years experienceBenefitsAllstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.Company OverviewAs part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nationalgeneral.com.