[Remote] Customer Service Associate II

Note: The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, provides a range of insurance products and is looking for a Customer Service Associate II. This role involves answering high volume inbound calls, delivering quality customer service regarding property insurance, and assisting borrowers and agents with inquiries and complaints.ResponsibilitiesCross trains to assist with borrower follow upsAssists answering questions in the help deskMeets and maintains availability standards, schedule adherence and attendance guidelinesUpdates records and note system as requiredDisbursements of Property Insurance PremiumsHandles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiriesDelivers timely, accurate customer service ensuring the highest level of satisfactionSkillsHigh School Diploma or GED0-2 years experienceAbility to answer high volume inbound callsEffective quality customer service regarding property insuranceSupport borrowers and Carrier/Agents by providing detailed information on how to obtain their property insuranceDe-escalate calls and process complaintsHandle disbursement of premiumsCross trains to assist with borrower follow upsAssists answering questions in the help deskMeets and maintains availability standards, schedule adherence and attendance guidelinesUpdates records and note system as requiredHandles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiriesDelivers timely, accurate customer service ensuring the highest level of satisfactionHigh School Diploma or GED0-2 years experienceBenefitsAllstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.Company OverviewAllstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.