[Remote] Customer Service Associate II

Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is dedicated to helping job seekers find attractive opportunities. They are seeking a Customer Service Associate II to provide quality customer service regarding property insurance and assist borrowers and agents with detailed information. Responsibilities Answer high-volume inbound calls and provide quality customer service regarding property insurance Assist borrowers and agents by providing detailed information on obtaining property insurance De-escalate calls and process complaints effectively Update records and note systems as required Handle disbursement of property insurance premiums Skills High School Diploma or GED (preferred) 0-2 years of experience in a customer service role (preferred) Ability to meet and maintain availability standards and attendance guidelines Strong communication skills for delivering accurate customer service Capability to handle high-volume calls effectively Experience in a call center environment Familiarity with property insurance products Bilingual communication skills Strong problem-solving abilities Previous experience in a customer-facing role Benefits Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a meaningful impact in customer satisfaction Comprehensive training and development programs available Company Overview Our platform bridges the gap between job seekers and diverse employment opportunities sourced from employers, staffing companies, recruitment firms, and job boards, while providing resources that empower users to explore career paths and make well-informed choices. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is