[Remote] Customer Service Associate - French Bilingual

Note: The job is a remote job and is open to candidates in USA. FIS is a global fintech company dedicated to innovation in finance. They are seeking a French Bilingual Customer Service Associate to handle basic payment and account-related requests, providing support to clients and escalating issues when necessary.ResponsibilitiesResolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clientsProvides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processesEnters required data into client provided systems and databasesDetermines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolutionBegins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiriesSkillsFluent in FrenchHigh School Diploma or EquivalentCall center or customer service experienceComputer/technology basic skillsRemote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is requiredSkills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasksTypically, No Relevant Experience RequiredBenefitsA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamA competitive salary and benefitsA work environment built on collaboration, flexibility, and respectCompany OverviewFIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions. It was founded in 1968, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is http://www.fisglobal.com.