[Remote] Customer Service Associate | Freelance Via Upwork | Philippines

Note: The job is a remote job and is open to candidates in USA. Peak Support is a company dedicated to providing exceptional customer service and a positive work environment for its team members. They are looking for talented Customer Service Associates to deliver quality support across various platforms while adapting to a fast-paced and changing work environment.ResponsibilitiesDeliver exceptional customer service over various platforms (email, chat, phone, etc.)Provide customer support while working in a fast-paced environmentBe flexible and willing to be assigned in a voice, non-voice or blended programsParticipate in required initial trainingConvey information effectivelyWork multiple shifts during weekends or holidaysDemonstrate excellent organizational skills and attention to detailWork with minimal supervisionUtilize analytical skills and technical abilitiesSkillsProven customer service experience in the BPO industryExcellent oral and written communication skillsThe ability to provide customer support over various platforms (email, chat, phone, etc.)Ability to work in a fast-paced environmentFlexible and willing to be assigned in a voice, non-voice or blended programsKnowledgeable about Microsoft Office applications with Average MS Excel SkillsAbility to convey information effectivelyMust be willing to take part in required initial trainingExcellent problem solving skillsFlexibility to work multiple shifts during the weekends or on holidayExcellent organizational skills and attention to detailCan work with minimal supervisionSome analytical skillsSome technical abilitiesEmpathy, listening skills, and a courteous attitude to focus on providing quality customer serviceProblem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgmentCollaborates with peers, supervisors, and management to achieve corporate and client goalsAble to adapt to a changing work environmentCompany OverviewPeak Support provides customer service, sales operations, and business process outsourcing to high-growth companies. It was founded in 2015, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.peaksupport.io/.