[Remote] Customer Service Associate - Call Center
Note: The job is a remote job and is open to candidates in USA. Empire Today is looking for a Customer Service Associate to join their fast-paced, growth-oriented team. The role involves answering incoming customer service calls, addressing and resolving customer complaints, and communicating with various teams to ensure customer issues are resolved in a timely manner.ResponsibilitiesAnswer incoming customer service callsPromptly address and resolve customer complaintsCommunicate with installers, sales representatives, and order entry to resolve customer issues in a timely mannerSkillsHigh School Diploma/GED requiredMinimum 1 year customer service experienceProficient in MS Word, Excel, and OutlookHigh speed internet is a must to accommodate working remoteBenefitsHealth benefits with quick enrollment – medical, dental, and vision.Paid training.Engaging team work – recognizing and rewarding your contributions.Professional development & career advancement opportunities.Company OverviewEmpire Today is a provider of installed home improvements. It was founded in 1959, and is headquartered in North Lake, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.empiretoday.com/.