[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. BEA Sensors Americas is seeking a Customer Service Associate to provide front-line customer support and order administration for various business segments. The role involves managing high volumes of customer communications and order entry while ensuring accuracy and effective coordination with multiple teams.ResponsibilitiesEnter customer orders for all business segments accurately and efficiently in the ERP/order entry system (Dynamics), maintaining a high daily throughput while meeting accuracy expectationsManage a high volume of inbound customer communications via email and phone; monitor shared inboxes, triage requests, and ensure timely responses and follow-upAnswer and direct incoming calls using the phone system (Zoom) and route inquiries appropriately to Sales, Technical Support, Accounting, Operations/Shipping, or other departmentsProvide customer support related to standard pricing, product availability, lead times, order status, shipment tracking, and general order questionsProcess order maintenance activities including order changes, cancellations, address updates, and other modifications while clearly communicating impacts to customers and internal teamsPerform data entry across customer platforms and systems as required, ensuring accuracy and completeness of customer, order, and shipment informationInitiate and process RMAs, warranty orders, replacements, and related documentation in accordance with established proceduresPartner cross-functionally with Sales, Operations/Shipping, Finance, Quality, Marketing, and Product Management to research and resolve customer issues and prevent repeat problemsMaintain clear, organized records of customer interactions and order activity to support continuity, reporting, and audit readinessContribute to a positive, professional customer experience by demonstrating responsiveness, attention to detail, and effective problem-solvingSkillsHigh school diploma or equivalent3-5 years of experience in a sales support, customer service, or administrative roleERP/order entry proficiency (Dynamics) with strong data entry accuracy and speedFreshdesk proficiency; maintains accurate customer and order informationMicrosoft Office (Excel, Outlook, Teams) and video/phone platforms (Zoom)Ability to learn and navigate multiple customer portals/platforms and internal toolsCustomer-focused communication (written and verbal) with professional phone presenceAttention to detail and thorough follow-through; commitment to order accuracyTime management and prioritization in a high-volume, fast-paced environmentProblem-solving and sound judgment; knows when and how to escalate issuesCollaboration and teamwork across departments; adaptable to changing prioritiesCompany OverviewBEA Sensors Americas is an electronic manufacturing company offering automatic pedestrian and industrial doors. It was founded in 1965, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://beainc.com.