[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. The Ohio State University is seeking a Customer Service Associate for their Student Life department. The role involves receiving and evaluating requests, providing excellent customer service, and coordinating communication for various situations including emergencies. Responsibilities Receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures Communicates information to appropriate operating units and customers Coordinates communication of information for various emergencies such as power outages, alarms, elevator entrapments, etc., and nonemergency situations in accordance to all appropriate procedures Answers calls, e-mails, letters, etc Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures Performs prescribed follow-up action to ensure issues are resolved to completion and all other parties are appropriately informed Receives and inputs service requests into appropriate data management systems Facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery Issues temporary identification cards as required and according to appropriate procedures Participates in providing direction, guidance and mentors student staff Skills One year experience in customer service or communications, including analyzing & interpreting information 6 mos. experience in operation of computer and related peripheral equipment 3 mos. experience in information research & analysis Experience working in facilities management or facilities operations environment Valid driver license At least 1 year experience working in a customer call center Excellent written and oral communication, organizational, and customer service skills Experience using Microsoft office production software and integrated work order management systems Company Overview The Ohio State University is a public research university based in Columbus, Ohio. It was founded in 1958, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship The Ohio State University has a track record of offering H1B sponsorships, with 55 in 2026, 306 in 2025, 291 in 2024, 230 in 2023, 149 in 2022, 111 in 2021, 125 in 2020. Please note that this does not guarantee sponsorship for this specific role.