[Remote] Customer Service and Sales Representative

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. They are seeking a Customer Service and Sales Representative to engage with customers, promote services, and ensure a positive customer experience. Responsibilities Handle both inbound and outbound calls in a professional, friendly, and timely manner Engage with potential and current customers to promote services and close sales Guide callers through the sales process by actively listening to their needs and recommending suitable storage solutions Provide an excellent customer experience by addressing inquiries and overcoming concerns Accurately record caller information and sales details while adhering to performance indicators Skills High school diploma or GED Minimum of 6 months of call center, clerical, or customer service experience Excellent oral and written communication skills, along with time management abilities Typing speed of 35-40 wpm and proficiency in computer navigation Ability to sit for extended periods in a sedentary role Previous experience in a sales-oriented environment Familiarity with customer relationship management (CRM) software Strong problem-solving skills and a persuasive communication style Ability to work collaboratively in a team-oriented setting Benefits Weekly pay and benefits offered Company Overview Cyber Focus AI is an innovative recruiting firm dedicated to connecting top cybersecurity professionals with leading companies worldwide. It was founded in 2024, and is headquartered in Miami, US, with a workforce of 2-10 employees. Its website is