Remote Customer Service Agent MUST LIVE IN INDIANA!!
Job Summary
The Panther Group team is looking for you to join the remote team! The ideal candidate is self-motivated and enjoys fast-paced work.
• Candidate must live in Indiana , Remote position with equipment provided to you.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures (if bilingual).
• Attend meetings and trainings as requested
Qualifications:
• Live within the State of Indiana required
• 1 year of call center experience required
• Bilingual preferred.
• Willing and able to work remotely, without distraction or interruption
• Strong written and verbal communication skills
• High School Diploma or the equivalent
#INDSTRAT
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
Work Location: Remote
Apply Now
Apply Now
The Panther Group team is looking for you to join the remote team! The ideal candidate is self-motivated and enjoys fast-paced work.
• Candidate must live in Indiana , Remote position with equipment provided to you.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures (if bilingual).
• Attend meetings and trainings as requested
Qualifications:
• Live within the State of Indiana required
• 1 year of call center experience required
• Bilingual preferred.
• Willing and able to work remotely, without distraction or interruption
• Strong written and verbal communication skills
• High School Diploma or the equivalent
#INDSTRAT
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
Work Location: Remote
Apply Now
Apply Now