Remote Customer Service Agent - American Airlines ($24/hour)
Join the American Airlines family as a Remote Customer Service Agent, where you'll have the opportunity to explore a world of possibilities, grow your skills, and become the best version of yourself. As a Customer Service Agent, you will collaborate with customers in a courteous, professional, friendly, and expert manner, providing top-notch service and ensuring an exceptional customer experience.
In this role, you will:
Issue, reissue, and refund traveler tickets
Book, ticket, and confirm flight reservations
Rebook travelers on oversold flights and during irregular operations
Perform passenger check-in and front seat assignment
Issue vouchers and direct contractors for passenger lodging, meals, and transportation
Work gate reader/scanner and related duties, including pre-boarding and monitoring/checking carry-on items
Operate jetways/bridges for boarding and deplaning passengers
Make boarding and departure gate announcements
Convey domestic/international flight information
Perform passenger service flight close-out procedures
Accept, check, and label passengers' baggage at destination points
Maintain schedule of flight boarding process
Process and complete credit card baggage transactions
Assist passengers with self-service kiosk check-in and kiosk baggage processing
Line queues at ticket counter stands and ticket counters
Clear/confirm international documents at kiosk in the ticket counter area
Accept and activate passengers' self-labeled bags at activation stations
Assist clients requiring special assistance or in-station
Perform client service work related to handling regional flights and contractor/ground handling arrangements
To be successful in this role, you will need:
Bachelor's degree
Bilingual language skills (in certain locations)
Valid driver's license (as required by local authorities)
Ability to pass FAA criminal background checks and obtain unescorted access honors to airport security identification display areas (SIDA)
Ability to obtain airport authority and/or US Customs security badges (if applicable)
Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting
Authorization to work in the U.S.
Preferred qualifications include:
Working knowledge of Saber or other Passenger Service Systems
Past face-to-face customer service experience
Experience working in a fast-paced environment
What you'll get:
Competitive salary ($24/hour)
Comprehensive benefits package, including health, dental, vision, and 401(k) program
Opportunities for career growth and development
Inclusive and diverse work environment
Employee discounts on hotels, cars, cruises, and more
Apply now to join the American Airlines team and start your journey to a rewarding and fulfilling career!
Apply Now
Apply Now
In this role, you will:
Issue, reissue, and refund traveler tickets
Book, ticket, and confirm flight reservations
Rebook travelers on oversold flights and during irregular operations
Perform passenger check-in and front seat assignment
Issue vouchers and direct contractors for passenger lodging, meals, and transportation
Work gate reader/scanner and related duties, including pre-boarding and monitoring/checking carry-on items
Operate jetways/bridges for boarding and deplaning passengers
Make boarding and departure gate announcements
Convey domestic/international flight information
Perform passenger service flight close-out procedures
Accept, check, and label passengers' baggage at destination points
Maintain schedule of flight boarding process
Process and complete credit card baggage transactions
Assist passengers with self-service kiosk check-in and kiosk baggage processing
Line queues at ticket counter stands and ticket counters
Clear/confirm international documents at kiosk in the ticket counter area
Accept and activate passengers' self-labeled bags at activation stations
Assist clients requiring special assistance or in-station
Perform client service work related to handling regional flights and contractor/ground handling arrangements
To be successful in this role, you will need:
Bachelor's degree
Bilingual language skills (in certain locations)
Valid driver's license (as required by local authorities)
Ability to pass FAA criminal background checks and obtain unescorted access honors to airport security identification display areas (SIDA)
Ability to obtain airport authority and/or US Customs security badges (if applicable)
Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting
Authorization to work in the U.S.
Preferred qualifications include:
Working knowledge of Saber or other Passenger Service Systems
Past face-to-face customer service experience
Experience working in a fast-paced environment
What you'll get:
Competitive salary ($24/hour)
Comprehensive benefits package, including health, dental, vision, and 401(k) program
Opportunities for career growth and development
Inclusive and diverse work environment
Employee discounts on hotels, cars, cruises, and more
Apply now to join the American Airlines team and start your journey to a rewarding and fulfilling career!
Apply Now
Apply Now