[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. In this role, you will manage inbound customer interactions and provide timely, accurate support while ensuring professionalism and efficiency in each interaction.ResponsibilitiesAnswering inbound calls and providing a positive, solution-oriented customer experienceAssisting with basic technical troubleshooting and initiating support tickets as neededScheduling appointments at designated service locationsAccurately documenting all customer interactions, including inquiries, concerns, and resolutionsConducting follow-up calls to ensure issues are resolved and customers remain informedDelivering consistent, high-quality service in a structured environmentSkillsHigh school diploma or GED required; additional education preferredPrior customer service experience, particularly in call-driven environmentsStrong verbal communication skills with the ability to build rapport quicklyAbility to troubleshoot basic technical issues independentlyComfortable working in a remote environment with minimal supervisionAbility to successfully complete an extensive credentialing and background check processReliable high-speed internet connectionPrivate, distraction-free workspaceAbility to navigate computer systems efficientlyBilingual (English/Spanish) candidates are strongly encouraged to applyBenefitsMedicalDentalVisionLife InsuranceCompetitive SalaryPaid Time OffCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.