[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Leading Edge Connections, LLC is a full-service contact center built around people and performance. They are seeking a Customer Service Agent who will support customers via CRM tools, help boaters by geo-locating them, and deliver empathetic resolutions to customer issues.ResponsibilitiesExpress genuine empathy and concern for your customers' issues and address as if they were your ownAnswer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account informationAbility to identify high-risk customer situations and escalate appropriately without hesitationAble to keep up with multiple CRM systems at a timeAccurately document all required information and call details in the systemRespond to and resolve open issues in an appropriate timeframeAbility to identify trends related to systems, platforms and/or customers and escalate appropriately to managementAbility to multi-task using multiple systemsSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and fulfillment of hours selectedRemain positive and professional in all customer interactionsFlexibility to cross train as requestedSkillsPrevious CRM experience required1-3 years call center experience requiredAbility to type 30 wpm with 90% accuracy or above consistentlyStrong messaging communication skills, active listening abilitiesAbility to work independently and utilize resources to resolve customer issuesGreat understanding of text and chat acronymsHave excellent grammar, but also know when to use the lingoCommitted to meeting client metrics & goals/ability to implement actions for improvementMust have a High School Diploma or equivalentTechnical experience strongly preferred, experience in current CRMsBenefitsRemote Work From HomePaid TrainingCompany OverviewLEC’s journey began back in 2018, just before the explosion of remote work. It was founded in 2017, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://lec4you.com.