[Remote] Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Agent to manage incoming calls and inquiries, build relationships with customers, and ensure satisfaction through effective communication and problem-solving.ResponsibilitiesManage incoming calls and customer service inquiries using telephonic and computer software systemsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open communicationHandle customer complaints, provide appropriate solutions, and ensure follow-up for resolutionDocument calls thoroughly and adhere to communication procedures and policiesSkillsHigh School Diploma or GEDExceptional verbal and written communication skillsExperience interacting with customersExcellent problem-solving skillsAbility to remain calm and courteous under pressure, especially during busy hoursBachelor's degree or equivalent combination of education and experienceCall center experienceStrong understanding of company products, policies, and servicesBenefitsComprehensive benefits package including medical, dental, vision, and life insuranceFlexible spending plans401(k) planPaid Time Off (PTO) and holidaysExtended training provided, with options for in-person or virtual trainingCompany OverviewAt Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.



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