[Remote] Customer Service Advocate-Work At Home

Note: The job is a remote job and is open to candidates in USA. Fort Washington Investment Advisors, Inc. is seeking a Customer Service Advocate to provide exceptional service to existing customers through consultative conversations and the Gerber Life Insurance sales process. The role involves responding to customer inquiries, processing transactions, and making recommendations to meet customer needs while promoting business growth.ResponsibilitiesResponds to customer inquiries via inbound service and sales telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, policy changes requests and completing new insurance applicationsReviews customer’s current insurance needs while engaging in consultative conversations. Expected to make recommendations that address the customer’s needs, while also promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial productsHandles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirementsObtains and maintains multi-state licenses while employed in this position: Must pass state insurance agent licensing within approximately three weeks of hire. Must obtain appointments in 39 Company-designated states within approximately the first five to seven weeks of employment. Must obtain licensing in remaining states which Gerber Life Insurance Company conducts business within approximately 45 to 60 days of employmentPerforms other duties as assignedComplies with all policies and standardsSkillsHigh School Diploma Or GED1-2 years Customer Service experienceMust be licensed in Life and Health Insurance License in home state upon hire, and must be appointed to sell Life and Health Insurance within 15 business days of your start date in a minimum of 39 U.S. states, including at least four (4) of the following six (6) key states: California, Florida, Georgia, New York, North Carolina, and TexasDemonstrated contact center experience and knowledge considered a plusDemonstrated life insurance industry experience and knowledge considered a strong advantageProven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly mannerProven strong and accurate business English, verbal and written communication skills (grammar and spelling)Proven excellent listening skillsProven ability to multitaskDemonstrated strong bilingual competency considered a plus (English and Spanish)Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customerExcellent PC, data entry & word processing software skillsCompany OverviewFort Washington Investment Advisors, Inc. It was founded in 1990, and is headquartered in Cincinnati, OH, US, with a workforce of 51-200 employees. Its website is http://www.fortwashington.com.