[Remote] Customer Service Advocate, II- Outbound

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.ResponsibilitiesReach out to members and providers for educational or informational purposes to support solutions or concernsEscalate calls if providers cannot deliver solutionsServe as front-line support for member and provider inquiries, requests, or concernsAssist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreachMaintain performance and quality standards based on contact center metricsExpand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor researchDocument demographics, call summaries, and communications for quality and performance tracking using CRM applicationsStay current with quality standards, regulations, and policies to ensure compliancePerform other duties as assignedComply with all policies and standardsSkillsHigh School diploma or GED required1 to 2 years of related experience requiredVocational or technical education may be required in addition to work experienceExperience in a contact center environmentBenefitsCompetitive payHealth insurance401K and stock purchase plansTuition reimbursementPaid time off plus holidaysFlexible work options including remote, hybrid, field, or office schedulesCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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