[Remote] Customer Service Advisor (Airbnb team)

Note: The job is a remote job and is open to candidates in USA. Concentrix is seeking Customer Service Advisors for their Airbnb team. The role involves responding to customer inquiries in Russian and English regarding bookings, cancellations, and other lodging-related queries while providing solutions in collaboration with the Team Manager.

Responsibilities
• Answer customer inquiries via text or phone in Russian & English
• Come up with solutions in cooperation with your Team Manager
• Related to bookings, cancellations, or other lodging-related queries
• Work in 8 hour long shifts, ranging from 9:00 to 23:00 from Monday to Sunday

Skills
• Fluent in Russian and English
• Ability to answer customer inquiries via text or phone
• Ability to come up with solutions in cooperation with Team Manager
• Willingness to work in 8 hour long shifts, ranging from 9:00 to 23:00 from Monday to Sunday
• Completion of recruitment process which consists of one interview in English with Recruiter and a second, shorter interview with Team Manager in Russian language
• Reference and clear criminal background check if offer is made

Benefits
• A good health insurance which includes gym and dentistry
• Paid mobile phone bill
• Bonuses based on performance up to 100 eur/month
• Actual growth opportunities
• Supportive and fun coworkers

Company Overview
• Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.

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