Remote Customer Retention Manager
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this high-impact role, you will be responsible for driving enterprise customer success across Europe, ensuring that clients derive measurable value from our cutting-edge platform. You will serve as a pivotal partner to procurement leaders and supply chain executives, guiding them through their modernization journey. The role demands a blend of client management and analytical skills to foster retention and growth. You'll have the opportunity to shape processes that enhance customer outcomes, directly impacting our partner's success and the broader supply chain landscape. Accountabilities • Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, and measurable business impact. • Lead day-to-day relationships with customer owners and functional leads. • Translate platform usage into quantifiable outcomes such as cost savings and supply chain resilience. • Build and refine scalable processes and customer-facing materials to strengthen adoption. • Collaborate with Sales, Product, and Engineering to address customer needs and improve product experience. Requirements • 5–10 years of total professional experience. • 3–5+ years managing enterprise SaaS accounts. • Professional fluency in English; German fluency preferred. • Remote work experience within Europe, preferably residing in the DACH region. • Experience in Chemicals, Manufacturing, or Supply Chain/Procurement sectors. Benefits • Play a key role in shaping the Customer Success organization. • Impact the physical supply chain that the world relies on. • Work alongside a world-class team in a rapid career acceleration environment. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Original job Remote Customer Retention Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.