[Remote] Customer Resolutions Agent
Note: The job is a remote job and is open to candidates in USA. Domestic & General is a company with a 100-year legacy that is currently expanding its horizons and entering new markets. They are seeking a Customer Resolutions Agent to provide world-class service and ensure customer satisfaction while managing escalations, complaints, and service requests.ResponsibilitiesEnsure positive customer outcomes for escalations, complaints, service requests, product replacementsBe the voice of the customer by listening with empathy and acknowledging concernsAdhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and customer outcomes are metSkillsPrior experience in a customer resolutions or complaints handling role, with strong proven complaints handling experienceConfidence in decision-making, under pressureAbility to work autonomouslyHigh attention to detail and accuracyA passion to deliver a first-class customer serviceEnthusiasm for working in a fast-paced environmentExcellent communication skillsStrong Microsoft Office experience with Word, Excel and PowerpointGreat team spirit and company culture!Company OverviewDomestic & General specializes in warranty and insurance services. It was founded in 1912, and is headquartered in Bedworth, Warwickshire, GBR, with a workforce of 1001-5000 employees. Its website is http://www.domesticandgeneral.com.
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