[Remote] Customer Onboarding Specialist (Future Openings)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on connecting exceptional candidates with leading employers in the automotive technology sector. The Customer Onboarding Specialist role is essential for ensuring a seamless customer experience from sales through onboarding, supporting the integration and adoption of the company's software.ResponsibilitiesManage customer experience from sales through onboarding with knowledge of automotive finance and insurance workflows and terminologyAssess and map customer requirements to ensure seamless onboarding and implementationMaintain proactive communication to align customer expectations on onboarding timelines and outcomesCollaborate with internal teams to define account setup requirements and deadlinesIdentify and resolve process issues, developing scalable onboarding procedures as products evolveEducate customers on platform features, capabilities, and best practicesServe as the primary customer contact during onboarding via video calls, phone, email, and chatCoordinate smooth transfer of customers to dedicated customer success managers post-onboardingTrack and report on onboarding experience metricsSkillsMinimum 1 year experience in implementation, onboarding, or other customer-facing roles at a SaaS startupMinimum 1 year experience in digital advertising, preferably Google and Facebook platformsExperience in automotive finance and insurance domain with familiarity of dealership F&I processes and terms preferredBasic troubleshooting and independent problem-solving skillsStrong verbal and written communication abilitiesHigh energy, strong work ethic, and attention to detailAbility to multitask and collaborate across departmentsCommitment to timely, quality deliveryLegal authorization to work in the United States without employer sponsorshipAbility to sit for extended periods and perform extensive computer workCapability to work productively from a home officeReliable attendance and punctualityBenefitsMedical, Dental, Vision insurance optionsDisability and Life/AD&D coverageEmployee Assistance Program (EAP)15 vacation days per year to start80 hours of sick leave12 paid holidaysPaid parental leave401k plan with company matchEligibility to participate in the company's equity programCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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