[Remote] Customer Onboarding Specialist

Remote Full-time
Note: The job is a remote job and is open to candidates in USA. Soaring Towers is a reputable software company that helps businesses manage operations and customer workflows. They are seeking a Customer Onboarding Specialist to guide customers through the activation period, ensuring a smooth setup and a high-quality onboarding experience.ResponsibilitiesOwn customer implementations during the onboarding periodGuide customers through setup, onboarding, and initial platform adoptionManage multiple active accounts and timelines simultaneouslyHandle setup requirements, data, and configuration details accuratelyPartner with internal teams to keep implementations moving forward efficientlyAct as a project coordinator, keeping stakeholders aligned and next steps clearDeliver a professional, supportive customer experience throughout onboardingSkillsExperience in implementation, onboarding, customer success, project coordination, or similar rolesStrong interpersonal skills and ability to guide customers through structured processesComfortable working with data, systems, and setup-related tasksHighly organized with strong time management and follow-throughAbility to manage multiple accounts and deadlines at onceStrong communication and cross-functional collaboration skillsCoachable, adaptable, and solutions-orientedCompany OverviewIT Services For Construction It was founded in 2024, and is headquartered in Riverside, US, with a workforce of 2-10 employees. Its website is https://soaringtowers.com/.

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