[Remote] Customer Onboarding Specialist
Key Details • Experience Level: Entry Level & New Grad • Job Type: Full Time • Visa Sponsorship: Unknown • Industries: Software, Small Business, Biotechnology Responsibilities Create strategies to ensure SPs feel fully supported and understand Jobber features Recommend and implement tailored solutions to drive business growth Leverage scalable tactics to fuel growth within the first 90 days Shape the success of SPs Be a product expert to set up customers for success Communicate with customers to drive the value of features and workflows Listen to customers' needs and drive value Be patient and reliable for customers Foster close collaboration with cross-functional teams Drive customer-retention mindset in decision making Encourage feedback loops to amplify customer retention Be agile and adaptable in a fast-paced environment Deliver customer-focused solutions Build strong customer relationships Teach customers about using Jobber effectively Requirements Empowering others Strong communication skills Ability to listen actively Product expertise Patience and reliability Performance driven Achievement mindset Bias for action Eagerness to take initiative Customer driven Ability to connect with customers Ability to teach customers about using Jobber Ability to drive and encourage feedback loops Ability to be agile and adaptable Ability to thrive in a fast-paced environment Skills • Customer Onboarding • Stakeholder Management • Technical Support • Communication • Problem-solving Apply tot his job