[Remote] Customer Marketing Manager

Note: The job is a remote job and is open to candidates in USA. Figma is a company dedicated to making design accessible to all and is seeking a Customer Marketing Manager to enhance its storytelling through customer and partner narratives. This role will involve developing content strategies, managing workflows, and supporting various teams within the company to align narratives with Figma's strategic priorities.ResponsibilitiesOwn the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voiceSource and shape stories that advance Figma's strategic priorities — AI, enterprise, platform, and public-company narratives — with sound judgment about what moves the needleDesign and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining qualityServe as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they needDevelop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgetsSkills8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or programSharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and careHands-on experience with Figma and familiarity with design and development workflows, including AIExperience running content programs end-to-end: intake, prioritization, production, and distribution at scaleA bias for action and ownership — you spot what needs to happen, move without being asked, and raise the bar for the work around youBenefitsEquity to employeesHealth, dental & visionRetirement with company contributionParental leave & reproductive or family planning supportMental health & wellness benefitsGenerous PTOCompany recharge daysA learning & development stipendA work from home stipendCell phone reimbursementSales incentive pay for most sales rolesAn annual bonus plan for eligible non-sales rolesCompany OverviewFigma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.figma.com.