[Remote] Customer Marketing Manager

Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, enabling organizations to operationalize AI effectively. They are seeking a Customer Marketing Manager to develop customer content, manage advocacy initiatives, and activate customer proof points across various marketing channels.ResponsibilitiesDevelop customer marketing content, including written case studies, executive narratives, testimonials, blog posts, and digital assetsPartner directly with customers and internal stakeholders to identify, capture, develop, and secure approval of compelling stories that demonstrate measurable business outcomes and business transformationConduct customer interviews and translate complex technical and business achievements into engaging, audience-focused narrativesEnsure all customer-facing content meets Dataiku's standards for quality, accuracy, brand consistency, and regulatory complianceMaintain a pipeline of customer stories aligned to defined content needs and prioritiesSupport the growth and activation of Dataiku's customer advocacy ecosystemRecruit and coordinate customer advocates in partnership with Customer Success, Account Teams, and Executive SponsorsCoordinate customer participation in events, webinars, analyst engagements, media opportunities, product launches, and peer-to-peer activitiesSupport a smooth and positive experience for customer advocates throughout their engagement with DataikuTrack advocacy activity and identify opportunities to deepen engagement over timePartner with Product Marketing, Demand Generation, Field Marketing, Sales, PR, Analyst Relations, and Content teams to deploy customer stories across campaigns, sales enablement, and communicationsIdentify opportunities to repurpose and adapt customer content for use across multiple audiences and stages of the customer journeyServe as a key liaison across Customer Success, Sales, Product Marketing, Brand, Corporate Communications, Field Marketing, and other stakeholders to align customer marketing activities with business prioritiesManage end-to-end execution of customer marketing initiatives, including project planning, stakeholder communications, approvals, legal reviews, customer permissions, and publication workflowsSupport the identification and prioritization of customer stories, advocates, and reference opportunities based on strategic business needsMaintain accurate records of customer references, content assets, advocacy activities, and participation history within Champion and related systems, ensuring materials remain organized, discoverable, and accessibleSupport program reporting, measurement, and performance tracking to help optimize customer marketing and advocacy effortsStay current on customer marketing best practices, advocacy trends, content formats, and emerging technologiesExplore and leverage AI-powered tools and workflows to improve content development, customer research, program management, and operational efficiencyContribute ideas to improve customer storytelling and content formats that strengthen Dataiku's market presence and customer communitySkills5+ years of experience in customer marketing, content marketing, advocacy, communications, public relations, or related B2B marketing rolesExperience creating customer-facing content such as case studies, customer stories, videos, executive content, blogs, or thought leadership assetsStrong interviewing, writing, editing, and storytelling skills with the ability to translate complex business and technical concepts into compelling narrativesExperience managing cross-functional projects involving multiple stakeholders and competing prioritiesDemonstrated ability to build trusted relationships with customers, executives, sales teams, and internal partnersExcellent organizational, communication, and project management skillsStrong attention to detail and ability to manage multiple projects simultaneouslyDemonstrated ability to incorporate AI-powered tools into day-to-day work, including content creation, research, marketing tools, or project managementExperience working in SaaS, enterprise software, AI, analytics, data, or technology companiesFamiliarity with customer advocacy, reference management, or community platformsBenefitsCommission or other variable compensation through Dataiku's incentive compensation programStock optionsMedical, dental, and vision plansFlexible spending accountsPre-tax commuter benefitsA 401k company matchPaid vacations and sick leavePaid parental leaveEmployer paid disability coverageAdditional health and wellbeing perks and benefitsCompany OverviewDataiku operates as an enterprise artificial intelligence and machine-learning platform. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.dataiku.com.