[Remote] Customer Insights Analyst - Remote

Note: The job is a remote job and is open to candidates in USA. Lifeway Christian Resources is seeking a Customer Insights Analyst to provide advanced analytics support across Marketing, Sales, and Customer Support. This role focuses on customer segmentation, forecasting, campaign performance analysis, and delivering actionable insights to improve business decisions and customer experiences.ResponsibilitiesLives out Lifeway’s mission and values, showing deep commitment to Kingdom workAdvanced customer segmentation, LTV analysis, and churn modelingForecasting models, pipeline reporting, and predictive analyticsCampaign performance analysis across digital channelsCross-functional insight delivery to Marketing, Sales, and SupportData quality validation and reporting process improvementsInformal mentorship of Analyst I team membersLimited travel - approximately 2-4 times per year, typically overnightSkillsBachelor's degree4+ years analytics experienceStrong SQL + Excel + BI toolsExperience with marketing or sales analyticsExposure to forecasting / predictive modelingBusiness Intelligence systemsSQL (advanced)Excel (advanced)Actively involved in an evangelical Christian churchMasters degreePower BIPython or RA/B testingAttribution modelingCustomer journey analyticsAdvanced graduate degree (PhD, etc.)BenefitsWork from Anywhere (WFA) cultureProvide equipment and resources to ensure team members have access to a productive and ergonomic workspaceTravel for key team gatherings for remote-based team membersFull-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip timeCompany OverviewThis is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. It was founded in 1987, and is headquartered in Bellingham, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://wordsearchbible.lifeway.com/.