[Remote] Customer Growth, Strategic Director

Note: The job is a remote job and is open to candidates in USA. Archive is a leading technology platform for branded resale, aiming to change consumer shopping behavior for the better. They are seeking a Strategic Director of Customer Growth to own the GMV outcome for their largest brand partners, navigate complex executive relationships, and drive commercial strategies for growth.ResponsibilitiesBuild and maintain relationships with senior brand stakeholders (Director through VP+), including QBRs, executive dinners, on-sites, and conference presenceRead political dynamics, anticipate org shifts, and position Archive strategically inside each brandIdentify and cultivate expansion champions across teams within the orgNavigate difficult conversations; missed targets, scope disputes, and escalationsOwn renewal strategy, timing, and negotiation across your portfolioLead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories)Build the strategic growth thesis for each brand and sell it to brand leadershipDevelop business cases for strategic bets and pitch upsellsPartner with Sales and Commercial leadership on contract motions and pricingIdentify the 2–3 big bets per account per quarter and make the case for what to deprioritizePattern-match across seasonality, brand initiatives, and macro trends to surface what actually mattersServe as the judgment layer on performance: what to escalate, what to let ride, and when to pushPull in Implementation, Product, Ops, CX, and Marketing when an account needs themEscalate platform limitations internally with clear context and urgencyBe the single point of accountability, in the wins and the escalationsOwn Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooksAdvise team members on complex or advanced casesCodify best practices and shape how the team approaches brand growthSkills6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfoliosProven track record landing and expanding VP+ relationships at enterprise or mid-market brandsExperience owning commercial negotiations; renewals, expansions, contract motionsStrong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversationsComfort making judgment calls and setting priorities without a playbookExperience working cross-functionally to drive outcomes across product, ops, and go-to-market teamsExceptional communicator, able to adapt the narrative for executive audiencesExperience in e-commerce, retail, or the resale/recommerce industryBackground in a high-growth B2B SaaS or marketplace environmentExperience building team methodology; playbooks, escalation frameworks, or account planning processesBenefitsOffers EquityOffers CommissionEligible for variable compensationEmployee and dependent healthcare401(k) enrollmentHybrid remote-office work for those based in either of those locationsCompany OverviewArchive is a technology company that builds innovative, scalable, and profitable resale businesses for global brands. It was founded in 2021, and is headquartered in Los Altos, California, USA, with a workforce of 51-200 employees. Its website is https://www.archiveresale.com.