[Remote] Customer Financial Specialist Associate (Eastern United States resident)

Note: The job is a remote job and is open to candidates in USA. Geisinger is a healthcare organization committed to caring for patients and communities. They are seeking a Customer Financial Specialist Associate to provide one-stop service for patients, manage accounts receivable functions, and ensure compliance with regulations while maintaining a positive patient experience.ResponsibilitiesProvides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functionsPerforms all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programsValidation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experienceWorks in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfactionWorks closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needsEducates patients on billing, insurance and regulatory issues of all complexity levelsWorks in various billing systems to support the migration of new mergers and acquisitionsMaintain compliance with Federal and State Regulations as well as internal policiesIdentifies areas were improvements can be made and takes the initiative to manage up recommendations diplomaticallyCompletes necessary assigned reports or projects and is held accountable for the tasksSkillsHigh School Diploma or Equivalent (GED)Minimum of 1 year-Related work experienceMinimum of 1 year-Customer ServiceBenefitsWe offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.We encourage an atmosphere of collaboration, cooperation and collegiality.Company OverviewGeisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health. It was founded in 1915, and is headquartered in Danville, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.geisinger.org.