Remote Customer Experience Representative / Live Chat Agent
Job Summary Ivy Lodge Assisted Living is seeking a Remote Customer Experience Representative / Live Chat Agent to support families, prospective residents, and general inquiries across phone, email, and live chat channels. This role focuses on delivering timely, respectful, and compassionate communication while ensuring a positive first impression of our community. Key Responsibilities • Respond to incoming phone calls, emails, and live chat inquiries • Provide general information about services and care levels • Schedule tour requests and call-backs accurately • Route inquiries to appropriate departments or team members • Maintain clear and organized communication records • Adhere to privacy and confidentiality guidelines Requirements • Customer service or call center experience preferred • Strong written and verbal communication skills • Ability to work independently in a remote environment • Basic computer, typing, and email proficiency • Professional, calm, and empathetic communication style Preferred Qualifications • Live chat or virtual support experience • Healthcare, senior living, or hospitality background Why Join Ivy Lodge • Flexible remote work opportunity • Meaningful role supporting families and seniors • Supportive, mission-driven organization Job Type: Full-time Pay: $22.40 - $26.97 per hour Benefits: • Dental insurance • Flexible schedule • Health insurance • Vision insurance • Work from home Work Location: Remote Apply tot his job