[Remote] Customer Experience Representative, Change of Service

Note: The job is a remote job and is open to candidates in USA. Comcast is a Fortune 50 leader in media and technology, seeking motivated agents for their Change of Service Team. The role involves driving sales growth by addressing customer inquiries, resolving issues, and building strong relationships to enhance the overall customer experience. Responsibilities Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities Build positive, lasting relationships through transparent communication and accurate information Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality Maintain a respectful, friendly, and professional demeanor Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII) Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations Operate effectively in a fast-paced, dynamic, and virtual environment Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity Maintain consistent and punctual attendance Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities Actively seek, receive, and apply feedback to improve performance Achieve established goals and metrics while contributing to team success Perform additional responsibilities as assigned to support business objectives Skills Motivated, enthusiastic, and sales-driven Ability to handle diverse types of direct customer inquiries including billing inquiries and technical problem solving Strong problem solving skills Relationship building skills Strong communication skills Sales skills Ability to thrive in a fast-paced environment Ability to meet or exceed sales targets Ability to engage new and existing customers through consultative techniques Ability to identify needs, overcome objections, and recommend tailored solutions Ability to deliver exceptional service by addressing inquiries and resolving issues Ability to convert support interactions into sales opportunities Ability to educate customers on products and services Ability to adhere to established sales and operational processes Maintain a respectful, friendly, and professional demeanor Apply sound judgment within company policies and guidelines Demonstrate strong listening, verbal, and written communication skills Effective problem-solving and de-escalation techniques in high-pressure situations Operate effectively in a fast-paced, dynamic, and virtual environment Show resilience under pressure Proactively engage in continuous learning through training, coaching, and team meetings Work closely with peers and cross-functional teams Navigate multiple systems efficiently Process transactions accurately Utilize standard office tools (keyboard, mouse, headset) Maintain consistent and punctual attendance Be available for nights, weekends, variable schedules, and overtime as needed Actively seek, receive, and apply feedback to improve performance Achieve established goals and metrics while contributing to team success Perform additional responsibilities as assigned to support business objectives Understand Operating Principles and make them the guidelines for job performance Own the customer experience Be enthusiastic learners, users, and advocates of technology, products, and services Make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System Drive results and growth Respect and promote inclusion & diversity Do what's right for each other, customers, investors, and communities Benefits Best-in-class Benefits Company Overview As a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Comcast has a track record of offering H1B sponsorships, with 83 in 2026, 700 in 2025, 559 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.