[Remote] Customer Experience Representative

Note: The job is a remote job and is open to candidates in USA. Rollins, Inc. is the parent company of HomeTeam, a leading pest management company. They are seeking a Customer Experience Representative who will be responsible for providing positive customer experiences, resolving issues, and ensuring customer satisfaction through various interactions and support tasks. Responsibilities Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense Provide information to prospects and initiate new service Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software Resolving customer problems with invoices and billing questions Conduct telephone conversations with customers about issues surrounding their service in a professional manner Enter service-related notes in system software Provide general marketing information to prospects and customers as requested Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed Maintain customer files on computer and in filing system Validate technician paperwork for completeness and accuracy File Technician paperwork in customer files Update notes in system with technician and other employee customer information Print, distribute, and review service tickets for technicians Have a basic knowledge of technician’s job and processes of company's treatment processes Properly follow HomeTeam Pest Defense telephone etiquette procedures Ability to calm and diffuse angry customers Escalate appropriate inquiries or problems to managers Collect and reconcile payments received by technicians Skills Must have 1 year of previous customer service experience Entry level customer service skill and technique Basic / entry level understanding of computers Entry level skill on use of company telephone features and how to use them Must be 18 years or older with a high school diploma or GED Benefits Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Company Overview At Rollins, our mission is simple: to become the best service company in the world. It was founded in 1948, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is