[Remote] Customer Experience Product Manager

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a company dedicated to making a real difference in people's lives through a results-driven culture. They are seeking a Customer Experience Product Manager to lead the development of solutions that enhance customer experience by leveraging insights, analytics, and cross-functional collaboration.ResponsibilitiesLeads efforts to develop solutions and then work with key partners to build and implement themDevelops the complete design of customer and supporting processes, to build and/or deploy key tools to monitor, diagnose, predict, and activate customer experience insightsIdentifies and prioritizes customer experience improvement initiativesMakes recommendations based on market research and competitive analysis from both within and outside the insurance industry to support product development and go-to-market strategies across channelsDefine strategy and translate business goals into clear, data‑backed roadmaps, requirements, and campaign plansIdentify high‑impact opportunities using customer insights, analytics, performance data, and market trendsLead cross‑functional initiatives as the business owner or Agile Product Manager, prioritizing backlogs and driving delivery of customer‑centric capabilitiesOversee end‑to‑end execution including prototyping, testing, training, communications, and implementationServe as integrator between business needs and technology teams to ensure solutions align with enterprise goalsCoordinate across teams including Marketing, Analytics, Product, Engineering, Operations, Legal, and external vendorsDrive alignment across stakeholders, manage competing priorities, and ensure initiatives move efficiently from concept to launchDefine clear requirements, timelines, and success criteria for all initiativesRemove blockers and proactively manage dependencies across teamsLeverage analytics and customer/partner research to enhance customer experience capabilities and bring analytical tools to marketMonitor performance of lifecycle marketing and customer experience initiatives (conversion, retention, LTV, etc.)Establish testing frameworks such as A/B testing and incrementality to validate impact and optimize performanceEnsure martech ecosystem readiness by coordinating with technical teams on systems, data flows, and integrations (Braze, Drips, Segment, Snowflake, Salesforce)Develop measurement plans and cost‑benefit analyses to quantify impact and support decision‑makingCommunicate deliverables, progress, risks, and outcomes to senior executives and enterprise stakeholdersInfluence decision‑making through data‑driven storytelling and strategic framingLead executive‑level conversations to inspire clarity, alignment, and actionPerform additional duties as assigned to support organizational goalsSkillsFive plus years experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence changeExperience in Product Management, Lifecycle Marketing, Growth or Customer Experience rolesSix plus years combined experience required in analytics, performance reporting, and/or process improvement. Advanced project and process management experienceProven track record of leading cross-functional initiatives with measurable business impactExperience working in data-driven environments with complex marketing ecosystemsHigh School Diploma or equivalent requiredBachelors degree preferredAgile preferredBenefitsBonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceCompany OverviewThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Woodland Hills, CA, US, with a workforce of 10001+ employees. Its website is https://www.farmers.com/learn/real-stories/agent-corey-benson/.Company H1B SponsorshipFarmers Insurance has a track record of offering H1B sponsorships, with 21 in 2026, 105 in 2025, 76 in 2024, 86 in 2023, 129 in 2022, 106 in 2021, 90 in 2020. Please note that this does not guarantee sponsorship for this specific role.