[Remote] Customer Experience Associate

Note: The job is a remote job and is open to candidates in USA. Benepass is a company focused on making benefits easy and tailored to individual employee needs. The Customer Experience Associate will play a crucial role in supporting customers and end users by resolving inquiries and ensuring a seamless customer experience through various support channels.ResponsibilitiesAddress and resolve customer support issues through various channels, including phone, email, and live chatLearn and manage Benepass's internal systems and processes to resolve user issuesAct as the voice of our customer, providing feedback on common issues and trendsDeliver exceptional customer service by adhering to set performance standards, and going the extra mile in customer interactionsSkills1-3 years in customer-facing roleExcellent written and verbal communicationProficiency with G suite and SlackStrong organizational skills and ability to follow-up on and track multiple issues/projectsComfortable reviewing and analyzing basic dataSelf-starter. You don't wait for others to ask for help, you seek out challenges and ways to helpPrevious startup experience!Experience using ticketing systems (e.g. Zendesk, Intercom, or cloud-based support)BilingualBenefits95% coverage of medical, dental, and vision$250 WFH setup (one time)$500/year Learning & Development Benefit$150/month cell phone + internet$100/month Wellness$100/month Co-working and Commuter BenefitFlexible PTOCompany OverviewBenepass is a benefits administration platform that helps companies manage and distribute employee perks and benefits. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.getbenepass.com.



Apply Now