[Remote] Customer Experience Associate

Note: The job is a remote job and is open to candidates in USA. Garner Health is a rapidly growing company focused on reshaping the healthcare economy. They are seeking a Customer Experience Associate to join their Claims team, responsible for ensuring accurate and timely claims processing while delivering exceptional service to members through various communication channels. Responsibilities Evaluate claims to determine whether they qualify for reimbursement Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite Achieve pre-defined goals for efficiency, responsiveness, and quality Triage and escalate complex and urgent member situations Retain detail-oriented working knowledge of Garner processes and healthcare billing practices Relay member feedback to leadership teams to improve Garner’s solution Skills Evaluate claims to determine whether they qualify for reimbursement Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them Manage and organize workload using Garner's platform and tools, including Zendesk and G Suite Achieve pre-defined goals for efficiency, responsiveness, and quality Triage and escalate complex and urgent member situations Retain detail-oriented working knowledge of Garner processes and healthcare billing practices Relay member feedback to leadership teams to improve Garner's solution A passion for helping people solve their problems with an ability to think creatively and empathetically Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure Excellent written and verbal communication skills A high level of detail- and process-orientation, digital organization, and resourcefulness A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity A desire to be a part of our mission to improve the healthcare system A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred) A bachelor's degree is preferred but not required Benefits Flexible PTO Medical/Dental/Vision plan options 401(k) with company match Flexible spending accounts Teladoc Health Company Overview Garner Health is a technology-driven platform providing healthcare services and helping people search for doctors. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is