[Remote] Customer Experience Agent

Note: The job is a remote job and is open to candidates in USA. Aventon is an electric bicycle company that is passionate about creating high-quality, stylish, and affordable ebikes. The Customer Experience Agent at Aventon is responsible for ensuring a great customer experience, handling inquiries, and supporting customers with product knowledge.ResponsibilitiesLearning our product line strengths, benefits, and be prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as for some product support questionsProviding a delightful, exceptional customer experience while handling inquiries from our customers via email, aligned with our core value to be people centric in everything we doEvaluating, processing, and releasing orders related to customer inquiriesUsing knowledge of order workflows and products to assist customers accurately and timelyContributing to our content library by reporting questions and fixes not already documentedBringing feedback from our customers to our leadership teamSkillsDemonstrated experience in contact center or retail customer service environmentExcellent written communication skills with attention to detail (spelling, grammar) is requiredInternet-savvy and comfortable with office applications (Mac, word processor, spreadsheet, web browsers, mobile devices); prior experience with Zendesk is highly preferredDemonstrated follow-through, 'can do' attitude, and problem-solving skillsExperience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport is highly preferredBenefitsMedical, Vision and Dental, Life BenefitsLife & Supplement Life401K retirement planVacation, Sick Leave & Personal DayTraining and DevelopmentCareer Opportunity!Employee Discounts on Bikes and AccessoriesCompany OverviewAventon is a e-mobility company. It was founded in 2013, and is headquartered in Brea, California, USA, with a workforce of 51-200 employees. Its website is https://www.aventon.com.



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