[Remote] Customer Engagement - Advocate, Customer Service II

Note: The job is a remote job and is open to candidates in USA. Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The company is seeking a highly motivated Customer Engagement Advocate to manage inquiries related to product information, benefits, claims resolution, eligibility, and billing in a call center environment. The role involves providing information and education to members, providers, and brokers, as well as basic technical assistance for digital applications.ResponsibilitiesProvides first-level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and proceduresUses knowledge of products or services by collecting and interpreting contractual provisions to provide customer information service and analyze education. Administers services through telephonic, written, and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established proceduresPrioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiencyDelivers accurate information to customers in accordance with performance goals and objectivesMaintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs, updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processesParticipates in ongoing education related to new services, industry topics, and skillsSkillsHigh School Diploma or GED3 years customer service experienceCall Center ExperienceMedical Insurance background (a plus but not required)Company OverviewAmpcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. It was founded in 2004, and is headquartered in Chantilly, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.ampcus.com.