[Remote] Customer Education Program Manager

Note: The job is a remote job and is open to candidates in USA. Ashby is building the next generation of enterprise software, focusing on improving the hiring process for talent leaders and recruiters. They are seeking a Customer Education Program Manager to own the development of customer-facing educational content, ensuring it is practical and aligned with customer needs.ResponsibilitiesOwn net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assetsDefine the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build itRefresh and improve existing Academy content so it stays aligned with how Ashby actually works todayTranslate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it mattersPartner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right timeContribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiencesHelp us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning momentsYou'll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing contentBuild a new Academy course that helps customers adopt a new Ashby feature or moduleTurn product and SME input into a practical playbook tied to a real recruiting outcomeRecord voiceover for a customer-facing learning assetAudit and refresh an existing course after a product change so it reflects how Ashby works todayPartner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand itExperiment with lighter-weight format when a full course isn't the right answerSkillsYou already know Ashby wellYou understand how its workflows are structured, where users can get stuck, and what it takes to use it effectivelyFormal customer education experience isn't requiredWhat matters is Ashby fluency and the ability to translate that into coaching and contentYou've taught something complex beforeYou can juggle multiple projectsYou're a strong writerYou're comfortable recording voiceoversYou own work end-to-endYou work well with subject matter expertsYou have good judgment about scopeTraditional customer education experience isn't requiredThe background that matters most is hands-on Ashby experience — as a recruiter, a recruiting ops practitioner, an implementation specialist, a CSM, or someone who has simply used Ashby deeply enough to teach itIf you've owned meaningful work with real autonomy, improved how something gets taught or documented, and cared about outcomes over optics, you'll likely feel at home hereBenefitsOffers EquityYou’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.You get to work with a product that our customers are genuinely excited about.10-year exercise window for stock options.Unlimited PTO with four weeks recommended per year.Twelve weeks of fully paid family leave in the US.$100/month education budget with larger development opportunities supported through manager approval.Extended health benefits for you and your dependents (subject to availability with our Employer of Record).Generous equipment, software, and office furniture budget.Company OverviewAshby develops human resource software to assist companies with hiring and manpower management. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.ashbyhq.com.