[Remote] Customer Education Manager, Webinars & Training

Note: The job is a remote job and is open to candidates in USA. BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. As the Customer Education Manager, Webinars & Training, you will own the execution of the webinar program and build formal training courses and certification programs to enhance user engagement and education.ResponsibilitiesServe as the primary host, facilitator, and face of BioRender’s 1:many webinar program — delivering live sessions that are engaging, high-quality, and grounded in adult-learning principlesOwn the execution of the full webinar calendar: planning with our team, content development, promotion coordination, and deliveryHelp to introduce localization across timezones and languages to expand global reach and accessibilityExpand content variety — from platform how-tos and feature deep-dives to use-case-based sessions and Q&A formatsDesign and maintain standardized CSM-facing webinar playbooks, email templates, and modular slide decks so CSMs can promote and support sessions without building from scratchLead dedicated, customized training sessions for high-ARR enterprise accounts — tailoring content to their team’s specific use cases, workflows, and skill levelsHelp develop a scaled process for CSMs requesting live webinars through our teamSupport champions with train-the-trainer resources and internal rollout materialsDesign and deliver structured learning paths for different user types — new users, power users, admins, and scientific rolesCreate digital learning courses that complement live webinars and enable self-paced skill-building at scaleSkills3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS companyBackground in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicateHave experience using the BioRender system — we love our users!Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiencesStrong on-camera and on-stage presence — you're a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executivesExperience building structured learning programs: courses, certifications, or multi-session training curriculaAbility to create content independently — scripts, slide decks, facilitation guides, and follow-up materialsData-driven mindset: you track what's working, iterate quickly, and can tie education programs to business outcomesHighly organized and self-directed — you can manage a complex webinar calendar while simultaneously building longer-term training infrastructureCollaborative and cross-functional — you work naturally with CS, Marketing, and Product to align programs with business prioritiesExperience with instructional design frameworksFamiliarity with webinar platforms like Zoom Webinars, and LMS or course-authoring tools (Teachable, Thinkific, Articulate, etc.)Experience building train-the-trainer programs or champion advocacy modelsComfort with localization strategy — adapting content for different regions, timezones, and languagesFamiliarity with lifecycle marketing or CS platforms (Customer.io, Gainsight, Intercom)BenefitsCompetitive compensation, benefits, and remote-first flexibilityCompany OverviewBioRender develops a science visualization platform for the pharmaceutical and life sciences industries. It was founded in 2017, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.biorender.com.