[Remote] Customer Care Representative - Specialty Services (Fully Remote) - Producer/Agent P&C REQUIRED

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a company dedicated to making a real difference in people’s lives. They are seeking a Customer Care Representative to support customers and agents by answering inquiries related to insurance policies and providing exceptional customer service in a remote environment.ResponsibilitiesDeliver exceptional customer service while proactively seeking solutions within compliance and legal requirementsCommunicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platformsReceive and respond to inquiries related to insurance mattersInteract with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditionsEvaluate and interpret policy information within prescribed authority limitsAccess account information and communicate while working in multiple systemsUse account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisionsDocument customer interactions and outcomes thoroughly in systemEscalate unresolved issues requiring advanced support for further resolutionBuild knowledge and acumen through self-directed learningStay informed about underwriting and policy guidelines and other updates including compliance and legal requirementsHelp maintain department knowledge resources to keep them currentActively listen to customer concerns to identify trends or patternsRecognize opportunities for process improvement and makes recommendations to leadershipPartner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiriesMay work with external vendors to further address customer needsAdhere to assigned, tightly regulated schedule and follow procedures for requesting time offSkillsMinimum of 1-3 years customer serviceHigh School Diploma or equivalent requiredProperty and Casualty license will be required for this roleStrong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneouslyAble to troubleshoot basic issues with equipment such as headset, internet, and connectivity1 year of experience in call center environment, insurance or related field preferredExperience providing customer support within a high-volume, complex environment preferredExperience with Microsoft Office suite of tools preferredBenefits401(K)Generous PTOTuition ReimbursementPaid TrainingMedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceCompany OverviewThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.farmers.com.



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