[Remote] Customer Care Consultant ($75k+ | Systems, Training & Mentorship Provided)

Note: The job is a remote job and is open to candidates in USA. Delaney Agency is hiring an Insurance Customer Care Consultant to support individuals and families seeking insurance solutions. This remote, client-facing role involves guiding clients through protection options and conducting virtual consultations via phone or Zoom.ResponsibilitiesConnect with inbound client requests who have asked for insurance informationConduct virtual consultations by phone or ZoomAsk clear questions to understand client needsPresent appropriate insurance options based on those needsAssist clients through the application processFollow company systems for scheduling, documentation, and follow-upParticipate in required training and team meetingsSkillsMust be authorized to work in the United StatesAbility to pass a background checkReliable phone, computer, and internet connectionComfortable communicating by phone and videoAbility to follow structured systems and processesAn active Life Insurance License is required for this roleCandidates without a license must be willing to obtain one prior to client appointmentsExperience in customer service, sales, or client-facing rolesComfort working independently in a remote environmentBenefitsSystems, Training & Mentorship ProvidedFully remoteFlexible scheduling based on client availabilityGuidance and resources are available for qualified applicantsCompany OverviewDelaney Agency offers life insurance products and supports agents with training and resources in the insurance industry. It was founded in 2011, and is headquartered in Asheville, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://thedelaneyagency.org.