[Remote] Customer (Call Center) Service Advisor– Eastwood Automotive

Note: The job is a remote job and is open to candidates in USA. The Eastwood Company is a leader in automotive restoration products, established in 1978. They are seeking a Customer Service Advisor to assist customers with orders, answer questions, and resolve concerns through various communication channels.ResponsibilitiesHelp customers over phone, email and live chat with orders and problem-solveWork within our computer system to place and research customer orders, as well as document conversations and actionsPitch in where needed to drive a positive customer experienceSkillsExperience in a call center, but not necessaryComfortable working with computers and learning new systemsGood communication skillsPro-active and take a positive approach in problem solvingTake ownership for your customersCommitment to learn about our processesAbility to help customers over phone, email and live chat with orders and problem-solveAbility to work within our computer system to place and research customer orders, as well as document conversations and actionsAbility to pitch in where needed to drive a positive customer experienceAccess to a minimum speed connection internet for remote workAbility to work in a distraction-free environment if remoteExperience shopping onlineAutomotive restoration experience, it's a plusBenefitsMedical, dental, vision, life and ad&d insurancesDisability insurance100% vested matching 401kPaid time offIncentive planEmployee discountOther voluntary benefitsTraining is provided to better understand our products and systemsComputers will be providedCompany OverviewThe Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars. It was founded in 1978, and is headquartered in Pottstown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.eastwood.com/.