[Remote] Customer and Technical Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX Livestock Diagnostics is an innovation leader in the veterinary diagnostics industry, and they are seeking a Customer and Technical Support Consultant. This role involves providing support to veterinarians and animal healthcare professionals, troubleshooting technical issues, and ensuring customer satisfaction. Responsibilities You will instruct customers on the use of our in-house diagnostic analyzers You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues Skills Fluent in both French and English Experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment Strong computer and technical skills, with the aptitude to learn applicable software and hardware Highly motivated, goal-oriented, and a strong collaborator A proven track record of providing extraordinary customer service Superb listening and communication (verbal and written) skills Strong interpersonal skills with the ability to establish rapport quickly Master problem solver with fine attention to detail Strong organizational skills in a multi-tasking environment Ability to learn quickly and apply skills and abilities to a variety of customer interactions Ability to be on the phone for 8 hours per day Reliable and dependable attendance is an essential function of this position Available by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours Maintain a high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) Prior phone experience a plus Networking and/or software support is a plus Benefits Eligible for annual bonus Health / Dental / Vision Benefits Company Overview Diagnostic tests and services to monitor the health of herd and flock animals worldwide. It was founded in undefined, and is headquartered in Westbrook, Maine, US, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.