[Remote] Customer and Financial Success Manager, Epic Community Connect

Note: The job is a remote job and is open to candidates in USA. UChicago Medicine is one of the nation’s most comprehensive academic medical centers, seeking a Customer and Financial Success Manager for the IT Community Connect Services department. This role is crucial in managing relationships with Community Connect partners, ensuring their needs are met and facilitating communication to drive long-term value.ResponsibilitiesResponsible for monitoring the overall revenue cycle performance at Community Connect sitesResponsible for ensuring UChicago Medicine is delivering on support commitments and break down barriersDeveloping and optimizing relationships with Community Connect partners, serving as their main point of contactMeeting with Community Connect partners monthlyHelp align Community Connect partner strategic roadmaps and business goals with Epic functionalitySkillsBachelor's degree in business, IT, or other healthcare related field required; other bachelor's degrees may be substituted at the Director's discretion based on related work experience2 years of hands-on Epic experienceExhibits a high degree of customer service, cooperation, teamwork, initiative, and exceptional judgementDemonstrated ability to achieve time-based objectives, balance multiple priorities, and communicate effectively while remaining organizedAbility to avoid reactive decisions and actionsUtilizes critical thinking and input from others to formulate opinions and decisionsStrong organizational skillsExcellent written and oral communication skillsWorks with people on all levels of the organization including, administrators, senior executives, directors, leaders, and staff to communicate the strategy, monitor and communicate progress on tactical issues, and work closely with Leader to resolve/improve day-to-day processes and service deliveryRepresents the Department in work groups and committees as requestedEscalates project issues as appropriate to project sponsors and leadershipUnderstands, communicates, and follows overall strategyAbility to create and foster strong relationships within UChicago Medicine and with Community Connect partnersPossess a strong sense of inquiry, listening, and problem-solving skillsManages execution and focuses on the customer, results, outcomes, and performanceManages conflicts, settles disputes equitably, and can operate across boundariesMaster's degreeEpic Outpatient experienceEpic Professional Billing experienceCommunity Connect experienceBenefitsFull Time (1.0 FTE)Full Time RemoteUChicago Medicine is committed to transparency in compensation and benefits.Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.Company OverviewThe University of Chicago Medicine has been at the forefront of medicine since 1927, when we cared for our first patients. It was founded in 1927, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.uchicagomedicine.org/.