[Remote] Customer Acquisition and Servicing Agent

Note: The job is a remote job and is open to candidates in USA. Clearcover is revolutionizing the car insurance industry by providing affordable and hassle-free services. The Customer Acquisition and Servicing Agent will engage with customers through various channels, driving new business and servicing needs while ensuring high levels of customer satisfaction. Responsibilities Fanatically monitor and respond to customer and agent inquiries via phone, email, sms, and chat, with a primary focus on converting warm inbound and outbound sales opportunities while supporting servicing needs Engage customers through inbound and outbound warm leads to drive new business, policy changes, cross-sell, and retention outcomes Drive strong individual performance against conversion outcomes and productivity metrics in a high-velocity environment Apply multiple sales approaches (consultative, needs-based, objection handling, urgency-driven) to uncover customer intent and close opportunities Provide expert customer service that transforms Clearcover customers (including really frustrated ones) into brand evangelists Identify and assess customers’ needs through relatively unstructured interaction Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution Build sustainable relationships and trust with customers through open and interactive communication Keep records of customer interactions, process customer accounts, and file documents Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies) Monitor product or pricing changes and adapt sales approaches to optimize conversion Maintain schedule adherence in a call center environment to support service level commitments and customer experience Skills P&C insurance license Ability to fluidly switch between sales-focused interactions (approximately 70% inbound/outbound warm leads) and servicing responsibilities Proven ability to balance consultative selling with high-volume customer interactions across phone and digital channels Strong active listening skills with the ability to influence, persuade, and clearly communicate value during live conversations Excellent grammar and writing skills Demonstrated ability to translate insurance concepts into simple, compelling language that supports informed purchasing decisions Comfort using CRM, sales, and support tools to manage leads, follow-ups, and customer records Resilience under pressure with the ability to remain professional, confident, and positive in high-stakes or objection-heavy conversations Demonstrated ability to balance the needs of the customer with the needs of the business Ability to multitask, prioritize, and manage time effectively BA/BS in English, Communication, or comparable work experience A tactful, timely sense of humor is also a must Benefits Medical. We offer rich and affordable BCBS plans for you and your dependents. Dental and vision. We cover 100% of dental and vision premiums for you and your dependents. Pre-tax benefits, disability, and life insurance. 401(k). We contribute 3%, even if you contribute nothing. Generous vacation, 12 paid holidays, and parental leave. Equity in the company and an annual bonus program. Employee discount on auto-insurance Company Overview Clearcover is a digital car insurance provider offering coverage for less money. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is