[Remote] Customer Account Representative – Urology – Remote

Note: The job is a remote job and is open to candidates in USA. Aeroflow Health is revolutionizing the home health products and equipment industry. The Customer Account Representative will provide exceptional customer service to patients, healthcare professionals, and insurance companies while managing account information and ensuring compliance with regulations.ResponsibilitiesHandling a high-volume number of both incoming and outgoing phone calls dailyUpdating account information, such as: product needs, insurance, contact information, etcCalling doctor’s offices to follow up on necessary paperwork neededReviewing paperwork received by a patient’s doctorPlacing resupply orders for current patients that receive incontinence supplies and cathetersResearching insurance payer requirements and understanding reimbursement proceduresTroubleshooting equipment problems and offering product changesEmployee has an individual responsibility for knowledge of and compliance with laws, regulations, and policiesCompliance is a condition of employment and is considered an element of job performanceMaintain HIPAA/patient confidentialityRegular and reliable attendance as assigned by your scheduleOther job duties assignedSkillsHigh school diploma or GED equivalent1 year of customer service experience preferred1 year of call center experience preferredExcellent written and verbal communication skillsExcellent critical thinking skillsExcellent De-escalation skillsExcellent active listening skillsAbility to multitask – shifting between open applications as you speak with patientsAbility to type 40+ words per minute with accuracyKnowledge with different types of insurance such as medicare, medicaid, and commercial plansDME supplies, specifically with incontinence and cathetersBenefitsHealth Plans with FSA or HSA optionsDental, and Vision InsuranceOptional Life Insurance401K with Company Match12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)Additional Parental benefits to include fertility stipends, free diapers, breast pumpPaid HolidaysPTO Accrual from day oneEmployee Assistance ProgramsCompany OverviewAeroflow Health is recognized as a premier provider of durable medical equipment (DME). It is a sub-organization of Aeroflow Breastpumps. It was founded in 2001, and is headquartered in Asheville, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://aeroflowhealth.com/.



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