[Remote] Customer Account Manager - Versori

Note: The job is a remote job and is open to candidates in USA. Avalara is an AI-first company that specializes in cloud compliance solutions. The Customer Account Manager will be responsible for managing the retention and growth of Versori's contracted customer base in the USA, ensuring customer satisfaction and identifying expansion opportunities.ResponsibilitiesLead the post-sale relationship for all contracted USA customers from contract signature onwardsRun structured quarterly business reviews with customers at or above the $70,000 ACV thresholdIdentify expansion opportunities based on usage data, growth signals and business changes within each accountManage all USA contract renewals: forecasting, negotiating and closing renewals at or above current contract valueBe the primary escalation point for customer health concerns, coordinating with the product and engineering teams on resolutionMonitoring platform usage data to identify customers approaching usage caps and initiating proactive commercial conversations before automatic overages are triggeredBuild relationships with multiple stakeholders within each customer account to reduce single-contact riskProduce monthly account health reports and renewal forecasts for the Head of SalesSkills3 to 6 years of SaaS customer success or account management experience with experience in expansion revenue growthExperience managing technical product relationships with IT or engineering buyer personasCommercial instinct: able to identify and convert expansion opportunities without being transactionalBackground in integration, API or data platform productsManage a portfolio of accounts with varying health, risk and growth profiles simultaneouslyExperience with usage-based billing models and overage conversationsRun executive-level business reviews with senior technical and commercial partnersExperience using AI and AI-related technologiesBenefitsPaid time offPaid parental leaveBonusesPrivate medical insuranceLife insuranceDisability insuranceInclusive culture and diversity8 employee-run resource groups, each with senior leadership and exec sponsorshipCompany OverviewAvalara is a cloud-based platform that provides tax compliance software and automated solutions. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.avalara.com.