[Remote] Customer Account Manager - Versori

Note: The job is a remote job and is open to candidates in USA. Avalara APAC is a leading cloud compliance platform company, and they are seeking a Customer Account Manager to own the retention, health, and growth of Versori's contracted customer base in the USA. The role involves managing post-sale relationships, identifying expansion opportunities, and coordinating with various teams to ensure customer satisfaction and account growth.ResponsibilitiesLead the post-sale relationship for all contracted USA customers from contract signature onwardsRun structured quarterly business reviews with customers at or above the $70,000 ACV thresholdIdentify expansion opportunities based on usage data, growth signals and business changes within each accountManage all USA contract renewals: forecasting, negotiating and closing renewals at or above current contract valueBe the primary escalation point for customer health concerns, coordinating with the product and engineering teams on resolutionMonitoring platform usage data to identify customers approaching usage caps and initiating proactive commercial conversations before automatic overages are triggeredBuild relationships with multiple stakeholders within each customer account to reduce single-contact riskProduce monthly account health reports and renewal forecasts for the Head of SalesSkills3 to 6 years of SaaS customer success or account management experience with experience in expansion revenue growthExperience managing technical product relationships with IT or engineering buyer personasCommercial instinct: able to identify and convert expansion opportunities without being transactionalBackground in integration, API or data platform productsManage a portfolio of accounts with varying health, risk and growth profiles simultaneouslyExperience with usage-based billing models and overage conversationsRun executive-level business reviews with senior technical and commercial partnersExperience using AI and AI-related technologiesBenefitsA great compensation packagePaid time offPaid parental leaveMany Avalara employees are eligible for bonusesPrivate medical insuranceLife insuranceDisability insuranceAvalara strongly supports diversity, equity, and inclusion8 employee-run resource groups, each with senior leadership and exec sponsorshipCompany OverviewAvalara is the agentic AI platform for global tax and compliance. It was founded in 2004, and is headquartered in Pune, Maharashtra, IN, with a workforce of 1001-5000 employees. Its website is https://www.avalara.com/in/en/index.html.