[Remote] Customer Account Manager

Note: The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a driven and results-oriented Customer Account Manager to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts.ResponsibilitiesBuild and close a pipeline of expansion opportunities across existing SMB & MM customersPartner with SMB & MM Customer Success Managers to identify whitespace and growth opportunitiesProspect into the existing customer base through outbound outreach and internal referralsSell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)Accurately forecast monthly and quarterly expansion bookingsOwn account and territory planning in partnership with your CSM podDrive pipeline creation, conversion, and deal progression across expansion opportunitiesCollaborate cross-functionally to ensure alignment across sales and customer successSkills3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companiesProven experience owning a revenue target and closing dealsExperience managing pipeline and forecasting revenueStrong prospecting and outbound sales skillsExperience selling into existing customer accounts preferredExperience selling PR, media intelligence, or related solutions required for Enterprise rolesBackground in SaaS, MarTech, or related industriesStrong communication and relationship-building skillsAbility to operate in a fast-paced, distributed environmentAlignment with Muck Rack's core values: Customer Devotion, Resilience, Transparency, OwnershipProactively incorporate AI tools into day-to-day work to improve productivity and accelerate deliveryExperience selling into existing customer accountsBenefitsFully distributed team with a permanent remote setupHome office stipend, phone and internet reimbursement, coworking membershipVirtual and in-person team bonding (lunches, events, competitions)Competitive geo-neutral pay in the U.S.Annual reviews to ensure equity and market alignmentStandardized bonus or commission structure401(k) with employer contributionsEquity opportunitiesComprehensive medical, dental, vision, disability, and life insurance for employees and dependents100% premium coverage for individuals on high-deductible plans24/7 Virtual Care and Employee Assistance ProgramEmployer-funded HSA contributions and other pre-tax benefitsQuarterly wellness stipend and free Headspace subscription4+ weeks of PTO, plus paid sick and mental health days13 paid holidays with the option to swap for personal daysUp to 16 weeks of fully paid parental leaveTransparent pathways for internal mobility and promotionBi-annual performance reviews, team workshops, and leadership trainingUnlimited access to Coursera and O’Reilly2 additional PTO days annually for learning and developmentCommitment to equity and valuing diverse perspectivesAgile, founder-led company focused on collaboration and innovationTrusted by 3,000+ companies worldwideCompany OverviewMuck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage. It was founded in 2009, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://muckrack.com.