[Remote] Customer Account Manager

Note: The job is a remote job and is open to candidates in USA. Elite Connector is partnering with a manufacturing organization seeking a Customer Account Manager to be the primary liaison between customers and internal teams. This role focuses on managing customer relationships, supporting business growth, and ensuring customer satisfaction throughout the product lifecycle.ResponsibilitiesServe as the primary contact for assigned customer accountsDevelop and maintain strong customer partnerships while ensuring a high level of customer satisfactionCoordinate regular customer communications, business reviews, and program status updatesAct as an internal advocate for customer needs and expectationsPrepare quotations, pricing analyses, and customer proposalsSupport contract negotiations, including long-term supply agreements and service contractsAssist in pricing strategy development and margin analysisMonitor commercial performance and identify opportunities for account growthGather and analyze customer demand forecasts to support production planning activitiesIdentify potential risks, schedule changes, and fluctuations in customer demandContribute to revenue forecasting, budgeting activities, and sales planning initiativesPartner with engineering, operations, supply chain, quality, finance, and program teams to ensure customer commitments are fulfilledFacilitate issue resolution and coordinate corrective actions when challenges ariseMonitor program performance and communicate progress to both customers and internal stakeholdersMaintain accurate account, order, and forecast information within ERP and CRM systemsTrack and report key performance indicators, including delivery performance, revenue metrics, and customer scorecardsPrepare summaries and presentations for leadership reviewDevelop and maintain communication plans to ensure alignment across departmentsManage customer concerns related to quality, warranty claims, delivery performance, and product nonconformancesCoordinate investigations and corrective actions with internal teamsEnsure timely communication and closure of customer requests and issuesSkillsBachelor's degree in Business, Engineering, Supply Chain, or a related fieldMinimum of 5 years of experience in program management, account management, or customer-facing roles within a manufacturing environmentExperience working with ERP/MRP systems and transactional business processesStrong experience developing customer proposals, quotations, and pricing packagesProficiency with Microsoft Office applications, including Excel, Word, and PowerPointExcellent communication, negotiation, and relationship-building skillsExperience supporting aerospace or defense manufacturing programsKnowledge of estimating, costing methodologies, and profit margin analysisFamiliarity with production planning and supply chain operationsCompany OverviewWe offer permanent placement of candidates across diverse industries, such as manufacturing, property management, and construction ranging from upper executive to lower-management positions, Engineers, and Technicians. It was founded in 2024, and is headquartered in Phoenix, Arizona, US, with a workforce of 2-10 employees. Its website is .